Samsung said replacements for half of the one million Galaxy Note 7 phones recalled in the U.S. last week will be available in stores by Wednesday, falling short of expectations. and potentially damaging the company’s reputation with consumers and retailers.
When Samsung announced the formal recall of its Galaxy Note 7 devices last week, following explosions caused by faulty lithium-ion batteries, the company said consumers could get a replacement phone “no later than September 21”. The U.S. Consumer Product Safety Commission had said one million phones in the U.S. were affected by the recall.