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image: Michael Homnick

Yet another Surface Book 2 problem: GPU not detected. Microsoft doesn’t care.

July 24, 2018

I don’t know why Microsoft refuses to address legitimate, repeated, massively documented complaints about its Surface devices. We saw it happen with “Flickergate” — the profusely documented tendency of some Surface Pro 4 machines to flicker like fireflies in heat. It took more than a year of complaints and threatened lawsuits before Microsoft finally owned up to the problem and offered refurbished replacements.

Now we’re seeing the customer-neglect pattern once again, this time with Surface Book 2 machines that suddenly forget they have a fancy, extra-cost graphics processing unit.

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