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3…, 2…, 1? How complaints tamed Microsoft’s aggressive feature upgrade strategy

October 16, 2018

Microsoft has jiggered and rejiggered Windows 10’s release and support model enough times to befuddle even the most astute follower. Each time, the company downplayed what had been true and highlighted what had become the new truth. That’s how things work. But it’s left users without context.

Here is a brief history of how Microsoft reacted to balking customers and changed the cadence of Windows 10.

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