Tag: video conferencing

App Review, Applications

Zoom pushes further into the contact center with Solvvy acquisition

May 13, 2022

Via: ComputerWorld

Video conferencing giant Zoom has announced it is acquiring Solvvy, a California-based startup which specializes in conversational AI and automation solutions for the contact center. Founded in 2013, Solvvy offers an AI-powered self-service customer support agent aimed at easing the […]

App Review, Applications

Microsoft Teams expands app support — watch out, Zoom

November 18, 2020

Via: Laptop Mag

Microsoft is not only adding video conferencing to its Microsoft Teams application but more work tools will arrive on the platform. By adding video capabilities, Microsoft Teams is targeting rival video conferencing platforms with the hopes of cutting into Zoom’s […]