In a groundbreaking move to bolster digital banking security, ICICI Bank has introduced ‘SmartLock,’ a cutting-edge feature designed to provide customers with unprecedented control over their banking services. This first-of-its-kind initiative allows users to lock and unlock various banking services—such as internet banking, UPI, and credit and debit cards—instantaneously and independently. Accessible through the bank’s iMobile Pay app, ‘SmartLock’ offers a unique solution for those concerned about fraudulent activities and unauthorized transactions. This innovative feature enables customers to manage the safety of their accounts without the need to contact a customer care executive via phone or email.
Revolutionary Safety Measure in Digital Banking
‘SmartLock’ brings a new level of security to digital banking by empowering customers to control access to critical banking services at their fingertips. What sets ‘SmartLock’ apart is its versatility and ease of use. Users can quickly deactivate a particular banking service temporarily, which can be a lifesaver in case of a suspected fraudulent transaction. For instance, if a user notices unusual activity on their account, they can instantly lock their internet banking or card services, thereby preventing any unauthorized access. This not only provides an additional layer of security but also ensures peace of mind for the customer.Moreover, ‘SmartLock’ offers a comprehensive security solution by allowing users to lock or unlock the entire iMobile Pay app. This adds an extra level of protection, as users can effectively shut down their mobile banking access with just a click. Even when a banking service is locked, scheduled standing instructions (SI) and E-mandates will still go through, maintaining the convenience of automated transactions without compromising security. This thoughtful integration ensures that the user’s essential payments and transfers are not disrupted while still providing robust protection against unauthorized activities.
Trust and Convenience at the Core
The introduction of ‘SmartLock’ is a testament to ICICI Bank’s commitment to providing top-notch security and convenience to its customers. Speaking on the initiative, Mr. Siddhartha Mishra, Head – Digital Channels and Partnerships at ICICI Bank, emphasized the importance of safeguarding customers’ accounts. “The launch of ‘SmartLock’ is yet another effort of the Bank to strengthen the safety and security of the customer’s accounts and safeguard their interest. This Do-It-Yourself (DIY) feature provides customers the convenience of enhanced security for banking services in their own hands, in one place.”To use the ‘SmartLock’ feature, customers need to download or update their iMobile Pay app from the Google Play Store or Apple App Store. Once the app is installed, the user can activate the ‘SmartLock’ feature by logging into the app, navigating to the bottom right corner of the home screen, and clicking on the ‘SmartLock’ option. They can then select the specific banking services they wish to lock or unlock and swipe to confirm their choice. This straightforward process ensures that users of all technical skill levels can take advantage of this powerful security feature.
Empowering Customers with Control
In a remarkable step to enhance digital banking security, ICICI Bank has launched ‘SmartLock,’ an advanced feature crafted to give customers unprecedented control over their banking activities. This pioneering initiative permits users to instantly lock and unlock various banking services—such as internet banking, UPI, and credit and debit cards—independently. Available through the bank’s iMobile Pay app, ‘SmartLock’ provides a unique solution for those worried about fraudulent activities and unauthorized transactions. With this cutting-edge tool, customers can effectively manage the safety of their accounts without needing to reach out to customer care via phone or email. The feature’s ease of use allows for hassle-free management, empowering users to act swiftly in securing their accounts. In an era where digital threats are omnipresent, ‘SmartLock’ stands out as a valuable innovation, offering peace of mind and improved security. Through this initiative, ICICI Bank reaffirms its commitment to providing high-level safety, combining technology and customer-centric services to foster trust and confidence in the digital banking realm.
