In the rapidly evolving landscape of mobile communication, a transformative shift is underway with the advent of Rich Communication Services (RCS) and its integration with Artificial Intelligence (AI). This transition holds the promise of redefining how brands, businesses, and consumers interact
As Android continues to evolve, this month's updates in the Google System bring significant enhancements to a wide range of devices, including phones, tablets, Google/Android TV, Wear OS, Auto, and PCs. These updates, released in March 2025, focus on improving security, connectivity, and user
The landscape of customer service is evolving rapidly, and businesses are striving to meet increasingly stringent regulatory requirements while delivering exceptional support. One of the foremost challenges faced by customer care teams is identifying vulnerable customers who may be struggling with
The rapid advancement of artificial intelligence (AI) offers promising avenues for enhancing customer care, particularly for vulnerable consumers who require heightened attention and support. With approximately half of the UK's adult population classified as vulnerable due to factors like poor
In an era where technology continually pushes boundaries, Fujitsu's innovative use of AI-powered video analytics stands out as a significant development in the mobile telecommunications industry. The company showcased its groundbreaking applications at the Mobile World Congress in Barcelona,
Orange, a leading telecommunications carrier, is making significant strides in revolutionizing business operations by integrating generative AI and 5G technology. These advancements are set to transform the way on-site equipment is managed, fostering efficiency and innovation in various business
