There is perhaps no greater frustration for a dedicated mobile gamer than being deep in a high-stakes match of Battlegrounds Mobile India (BGMI) or PUBG, only to have the application unexpectedly crash and send them unceremoniously back to their device’s home screen. This very issue has recently become a significant point of concern for users of certain Xiaomi and POCO devices, who have reported widespread stability problems with these popular battle royale titles after updating to the company’s new HyperOS. The problem, which manifests as sudden game closures and in some cases, complete device reboots, has prompted an official response from the manufacturer. In a statement released through the official Xiaomi Community channels, the company has formally acknowledged the stability issue and confirmed that it is actively investigating the root cause. This acknowledgment is a critical development for the user base that has been meticulously tracking software updates and providing feedback on the new operating system, as it signals that a solution is officially in the works for what has become a disruptive and frustrating bug for many.
1. Scope of The Problem and Affected Devices
The performance issue is not a universal problem across all Xiaomi hardware but appears to be concentrated on a select group of newer devices running specific builds of the HyperOS software. According to the company’s communications, the models most frequently cited in user reports include the POCO F7, Xiaomi Pad 7, and the flagship Xiaomi 14. These devices are notable for their powerful hardware, which is specifically designed to handle demanding applications and graphically intensive games like BGMI and PUBG. The irony is that the problems have surfaced following recent system update cycles that were intended to enhance overall performance and optimize the user experience. While Xiaomi has clarified that not all users of these models are experiencing the bug, the volume of reports has been substantial enough to warrant a formal and public investigation. This situation places users in a difficult position, where the very software meant to unlock their hardware’s potential is instead becoming a barrier to a stable and enjoyable gaming experience, undermining the core appeal of these performance-oriented devices for the gaming community.
The nature of the reported crashes extends beyond simple application instability, pointing to a potentially deeper conflict within the HyperOS framework. Users have described a range of disruptive behaviors, from the game application freezing and then force-closing mid-match to, more alarmingly, the entire device restarting without warning. For competitive players, where a single moment of downtime can result in a loss, such an unpredictable system failure is unacceptable. A complete device reboot is particularly problematic as it not only terminates the game but also requires a significant amount of time to get back into the match, by which point the session is often unsalvageable. This bug directly impacts the user’s ability to rely on their device for competitive gaming, a key selling point for models like the Xiaomi 14 and POCO F7. The issue suggests a possible incompatibility or resource management conflict between the games and the new system architecture of HyperOS, which was designed to be a more efficient and interconnected platform but may still have optimization issues with certain high-demand third-party applications.
2. Xiaomi’s Response and User Guidance
In response to the growing number of user complaints, Xiaomi has officially confirmed that the issue is currently “under analysis.” This status indicates that the company’s development team has successfully replicated the bug and is actively working to diagnose its underlying cause. At present, no temporary workaround or immediate hotfix has been provided, which means affected users will need to wait for a formal software patch. This methodical approach is consistent with Xiaomi’s typical update strategy, which prioritizes thorough testing and stability over rushing out potentially incomplete fixes. The company generally addresses post-deployment issues through incremental Over-The-Air (OTA) updates after a comprehensive analysis and testing phase. By publicly acknowledging the problem, Xiaomi is managing user expectations and assuring its customers that their feedback has been heard and that a resolution is forthcoming. Gamers and affected users are encouraged to monitor official announcements through the Xiaomi Community app for the latest information regarding a future bug-fixing update.
3. Navigating The Issue While Awaiting a Fix
While a permanent solution from Xiaomi’s development team was being prepared, users affected by the game crashes were advised to take several proactive steps to potentially mitigate the issue and improve system stability. It was recommended that players ensure their BGMI and PUBG applications were always updated to the latest versions available on the official app store, as game developers often release patches that can improve compatibility with new operating system versions. Furthermore, users were encouraged to avoid heavy background multitasking while playing these demanding games; closing other resource-intensive applications before launching a gaming session could help free up system memory and processing power, potentially reducing the likelihood of a crash. Most importantly, it was suggested that users actively report any instances of the bug through the built-in Xiaomi Feedback application. Providing detailed logs and descriptions of the crash helped developers gather the necessary data to expedite their diagnosis and develop an effective and permanent solution for the entire community.
