In an era where digital-first customer experiences dominate, the partnership between HC3, a provider of data-driven statements, and Apiture, a digital banking solutions provider, marks a significant advancement in the realm of digital banking. This collaboration aims to introduce seamless digital statements through the Apiture Digital Banking Platform, thereby enhancing both security and convenience for bank and credit union clients. The new integration allows customers to access secure, personalized, and mobile-friendly statements directly from their online and mobile banking channels, offering a substantial improvement over traditional paper statements prone to interception or loss.
Embracing the Digital-First Customer Environment
The importance of digital statements has grown immensely in a digital-first customer environment, as evidenced by various studies. Research by BAI indicates that the consumer use of digital banking channels is projected to rise dramatically to 65% by 2026. Conversely, reliance on human-based channels is expected to decline, underscoring the necessity for financial institutions to modernize and adopt advanced digital solutions. By doing so, they can meet the evolving expectations of their customers who increasingly prefer digital interactions over traditional methods.
HC3’s integration into Apiture’s platform ushers in a more intuitive and improved user experience in the realm of digital banking. Utilizing HC3’s back-office administrative interface, HC3 Connect, financial institutions can manage configurations, research customer accounts, review document production jobs, and access various usage reports more effectively. This technological advancement ensures that banks and credit unions can manage their administrative processes with greater ease and accuracy, contributing to streamlined operations and enhanced customer satisfaction.
Enhancing Security and Personalization in Digital Banking
One of the major advantages of the HC3 and Apiture collaboration is the enhanced security and personalization that it brings to digital banking statements. By integrating premium communications like digital statements early in the workflow, banks and credit unions can ensure that their clients receive secure, customized statements that cater to their specific needs. This not only reduces the chances of sensitive information being intercepted or lost but also improves the overall banking experience for customers who appreciate the convenience and personal touch of digital communications.
Chris Cox, COO of Apiture, emphasizes that HC3’s mobile-friendly statements align perfectly with Apiture’s mission to meet account holders’ digital-first expectations. He notes that this partnership allows them to deliver an exceptional level of service that is both secure and user-friendly. Similarly, Griffin McGahey, President of HC3, highlights the shared vision between the two companies to enhance the digital capabilities of banks and credit unions, thereby driving innovation and adaptability in the financial sector.
The Future of Banking in a Digital Landscape
In today’s digital-first world, customer experiences increasingly rely on technology. The partnership between HC3, known for its data-driven statements, and Apiture, a provider of digital banking solutions, represents a significant step forward in digital banking. This collaboration seeks to offer seamless digital statements via the Apiture Digital Banking Platform, thereby enhancing security and convenience for clients of banks and credit unions. With this integration, customers can access secure, personalized, and mobile-friendly statements through their online and mobile banking channels. This marks a noticeable improvement over traditional paper statements, which are often at risk of being intercepted or lost. The enhanced digital statements aim to provide clients with heightened security and ease of access while embracing modern banking technologies. These advancements not only streamline financial interactions but also support the ongoing shift towards more secure, paperless banking solutions that cater to today’s tech-savvy consumers. Thus, the collaboration sets a new standard in the realm of digital financial services.
