KB Kookmin Bank has made a significant stride in its effort to broaden global customer accessibility by adding Indonesian language services to its “KB Star Banking” mobile platform. This move now enables Indonesian speakers to manage their financial activities, including accessing account and transaction history, inquiring about exchange rates, and performing overseas remittances, all without needing to visit a branch. The addition of the Indonesian language joins the existing nine multilingual options available on the platform, such as English, Chinese, Vietnamese, Thai, and Russian. By introducing this feature, KB Kookmin Bank anticipates a considerable improvement in the convenience of financial transactions for its Indonesian clientele.
Enhancing Global Accessibility
KB Kookmin Bank has made a notable advancement in expanding global customer accessibility by incorporating Indonesian language services into its “KB Star Banking” mobile app. This enhancement allows Indonesian speakers to manage a range of financial activities, such as reviewing account and transaction histories, checking exchange rates, and conducting international money transfers, all without the need to visit a physical branch. The inclusion of the Indonesian language joins the nine existing multilingual options already available on the platform, including English, Chinese, Vietnamese, Thai, and Russian. By offering this new language feature, KB Kookmin Bank expects to significantly enhance the ease and convenience of financial transactions for its Indonesian-speaking customers. This move aligns with the bank’s broader strategy to be more inclusive and user-friendly for a diverse customer base. The bank believes this step will not only improve service but also attract more Indonesian customers who require a seamless banking experience in their native language.
